Literature review on online banking

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It is relevant to refer briefly to the previous studies and research in the related areas of the subject to find out and to fill up the research gaps. The following are the some studies conducted by the eminent authors and practitioners on the area of service quality of banks. Dhandabani, Examined the nature of linkage between service quality and customer loyalty in Indian retail banking. Study used confirmatory factor analysis to identify the service quality dimension. The resulted dimensions are Reliability, Responsiveness, Knowledge and recovery; and Tangibles. The structural equation model reveals that there is no significant direct linkage between service quality and customers loyalty.
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Literature Review On Online Banking

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The Electronic Banking Revolution in India | Open Access Journals

Please join StudyMode to read the full document. To access online banking , the customer would go to the financial institution's website, and enter the online banking facility using the customer number and password. Online banking facilities offered by various financial institutions have many features and capabilities in common, but also have some that are application specific. The common features fall broadly into several categories A bank customer can perform some non-transactional tasks
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Literature Review Of The Banking Industry

This has been possible with the help of massive investments in information technology, systems and communication infrastructure linking the banking industry network with their universe of customers. This empowerment has also given. The review will first describe the research problem the thesis tries to address.
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Many financial institutions are operating in every country. The bank is a one of the financial institution. But it differs from other firm because the bank collects money from customer as a deposit and gives money to customer as a loan. So the bank acts as financial intermediaries between the depositors and borrowers. Deposits are liabilities to the bank.
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